ESA Remote Assistance

Senior Product Support Technician

Joined Opportunity Interactive August 2001

Nathan started working part time for us while he was still in high school. He has been primarily responsible for maintaining the default database of information for the Opportunity Manager product. Nathan used this opportunity to learn about our other products and is now part of our product support team.

Nathan regularly earns high praise from our customers for his work ethic and commitment to helping them solve their technical issues.

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Product Support Technician

Joined Opportunity Interactive June 2008

It took a long time to fill our new tech support position but we eventually found Jeff - the first candidate to completely ace our assessment test. Jeff brings with him an assortment of skills ranging from networking, graphics and web design, as well as hardware and software support.

Although Jeff is fairly new to the team, he's a seasoned support representative with an intuitive ability for getting tough issues resolved quickly.

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Implementation Specialist

Joined Opportunity Interactive October 2004

Ian is our field Implementation Specialist and spends more time on an airplane than in our offices. He brings a tremendous background in teaching, technical training and technical writing. He is an avid reader and writer with a flavor for Science Fiction and loves to travel. Ian has also starred in different theatrical performances. 

Before joining OI, Ian was in Japan teaching English to Japanese children. Ian has completed several BDR classes and completed ACT Group’s HVAC Boot Camp sales training.

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Product Manager: Opportunity Manager Suite

Joined Opportunity Interactive April 2001

Andy spent most of his first 3 years racking up flight miles going across the country teaching our customers how to use the Opportunity Manager software. He has completed and received certification as an ACCA Manual J instructor, certification as a Software Product Manager and also serves as the Instructor for most of our Load Calculation and sales training class. Andy now serves as the product manager for our Opportunity Manager software suite. Working with Aaron, they are building the next generation of software and hardware solutions for our company.

Andy has completed nearly all of the BDR training classes including OSP (Owning the Sales Process), Structuring for Growth, Hiring, Compensating and Developing a Sales Force, Managing a Profitable Service Division and Labor Management.

He is extremely well liked by all of our customers and is known for his lighthearted nature and witty sense of humor, and ability to have children (he has 3 girls!).

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Opportunity Interactive™ Product Guide

Opportunity Manager Brochure

Comfort Optimizer

Ideal Home Comfort Showroom

7 Secrets of Sales Excellence

BDR Profit Coach

Ryan Capital Flyer

Acowin Brochure

HVAC Assessments

QuickFile

Enhancement & Support Agreement for Comfort Optimizer

Enhancement & Support Agreement for Opportunity Manager
Call for information 1-877-816-6649